Customer Agreement

By registering as a Customer on the Neighbour NL platform ("the Platform"), you agree to be bound by this Customer Agreement, the Neighbour NL Terms of Service, and the Privacy Policy. You must accept this Agreement before posting a job.

Neighbour NL is a technology marketplace that connects customers with independent service providers. You are hiring an independent service provider, not an employee or agent of Neighbour NL.

Neighbour NL does not perform services, employ Workers, supervise or control how services are performed, or guarantee the outcome of any job.

You are responsible for determining whether a Worker is suitable for the task you are posting. Neighbour NL provides ratings and reviews to assist you, but does not independently verify Worker qualifications, skills, licences, or background.

Before hiring a Worker, you should consider:

• The Worker's ratings and reviews from previous jobs;
• Whether the task requires any specific qualifications or licences;
• Whether the task involves access to your home, property, or personal belongings.

You agree to provide a reasonably safe work environment for any Worker performing services at your property. This includes:

• Disclosing any known hazards relevant to the job;
• Ensuring the work area is accessible and reasonably safe;
• Complying with any applicable health and safety requirements.

When you post a job, you submit payment through the Platform at the time of posting. Funds are held securely until the job is completed.

After the job is performed, you have 48 hours to confirm completion or report an issue. If no action is taken within 48 hours, payment is automatically released to the Worker.

The Platform retains a commission of 20% of the job price. Payment processing fees may also apply.

If you are unsatisfied with the work performed, you may report an issue within the 48-hour review period. Neighbour NL will review disputes at its sole discretion and may issue a refund where appropriate. Neighbour NL does not guarantee any particular outcome in a dispute.

Neighbour NL does not guarantee:

• That a Worker will claim your job;
• That a job will be completed to your satisfaction;
• The quality, timeliness, or suitability of services performed;
• That a Worker holds any particular licence, certification, or insurance.

You agree not to post jobs that are unlawful, dangerous, or that require services outside the scope of what the Platform supports. You agree not to circumvent the Platform's payment system by arranging direct payment with a Worker.

You agree to indemnify, defend, and hold harmless Neighbour NL, its owners, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Platform, your conduct, or your breach of this Agreement.

This Agreement is governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable therein.

For questions about this Agreement, contact us at: [email protected]