Community Standards
Safety Expectations
Neighbour NL works best when everyone shows up prepared, honest, and respectful. Here's what we ask of both customers and workers.
Neighbour NL is a marketplace that connects customers with independent service providers. While we are not responsible for the conduct of either party, we expect everyone using the platform to act professionally, honestly, and with care for others' safety. Repeated violations of these expectations may result in account suspension.
For Customers
What we ask of customers
Please do
- Provide accurate and complete information when posting a job.
- Describe the scope of work clearly so workers know what to expect.
- Ensure the work area is accessible and reasonably safe before the worker arrives.
- Disclose any known hazards relevant to the job (e.g., icy surfaces, uneven ground, pets on property).
- Be present or make arrangements for the worker to access the property.
- Communicate promptly and respectfully with your worker.
- Confirm job completion or report any concerns within the 48-hour review window.
Please don't
- Do not request services that are outside the scope of what Neighbour NL supports.
- Do not ask workers to perform tasks that require professional licences they may not hold.
- Do not circumvent the platform by arranging direct payment with a worker.
For Workers
What we ask of workers
Please do
- Only accept jobs you are genuinely able and willing to complete safely.
- Arrive prepared with the tools and equipment needed for the job.
- Communicate with the customer before and during the job if anything changes.
- Perform all work in a professional and workmanlike manner.
- Treat the customer's property with care and respect.
- Follow all applicable health and safety practices for the type of work being done.
- Mark the job complete promptly once the work is finished.
Please don't
- Do not accept jobs that require skills, equipment, or licences you do not have.
- Do not perform work in conditions that are unsafe for you or others.
- Do not circumvent the platform by accepting direct payment from a customer.
- Do not misrepresent your qualifications or experience.
Something go wrong?
If a job didn't go as expected, we want to know. Contact us within 48 hours and we'll work toward a fair resolution.
Report an Issue