Terms of Service

Neighbour NL ("the Platform," "we," "us," or "our") is an online technology marketplace that connects customers who need help with tasks with independent service providers ("Workers") who are willing to perform those tasks for compensation.

Neighbour NL does not perform services. Neighbour NL does not employ Workers. Neighbour NL does not supervise, direct, or control the work performed by Workers. Customers decide whether to hire a Worker. Workers decide whether to accept a job.

By accessing or using the Platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

Neighbour NL is a technology platform only. All services listed on the Platform are performed by independent third-party service providers, not by Neighbour NL.

• Neighbour NL does not provide, supervise, direct, or control the services performed.
• Neighbour NL is not responsible for the acts, omissions, conduct, quality of work, safety practices, or performance of customers or service providers.
• Workers are independent contractors, not employees, agents, or representatives of Neighbour NL.
• Neighbour NL does not assign Workers to jobs, set Worker schedules, provide equipment, or train Workers on how to perform services.

You must be at least 18 years of age to create an account and use the Platform. By registering, you represent that you meet this requirement and that all information you provide is accurate and complete.

To use the Platform, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

Customers must click "I agree to the Terms of Service" and the Customer Agreement before registering.

Workers must click "I agree to the Terms of Service" and the Worker Agreement before receiving jobs.

All payments are processed through the Platform. When a Customer posts a job:

• The Customer submits payment at the time the job is posted.
• Funds are held securely by the Platform until the job is completed.
• Upon confirmation of completion (or after the 48-hour review period with no dispute), payment is automatically released to the Worker, less the Platform's commission.
• The Platform's commission is currently 20% of the job price. This may be adjusted by the Platform at any time with notice.
• Payment processing fees are deducted in accordance with the Platform's payment provider configuration.

Neighbour NL will not manually send payments to Workers. Workers must connect a bank account through the payment provider and complete any required identity verification.

After a job is performed, the Customer has 48 hours to either confirm completion or report an issue. If no action is taken within 48 hours, payment is automatically released to the Worker.

Neighbour NL may, at its sole discretion, assist in resolving disputes between Customers and Workers, but is under no obligation to do so and makes no guarantee of any particular outcome.

Refunds may be issued at the discretion of Neighbour NL in cases of verified disputes. Refund eligibility is assessed on a case-by-case basis. Payment processing fees may be non-refundable.

You agree not to:

• Use the Platform for any unlawful purpose.
• Circumvent the Platform's payment system by arranging payment directly with the other party.
• Post false, misleading, or fraudulent job listings or profiles.
• Harass, threaten, or harm other users.
• Misrepresent your identity, qualifications, or the nature of a job.

Both Customers and Workers may leave ratings and reviews after a job is completed. Reviews must be honest and based on actual experience. Neighbour NL reserves the right to remove reviews that violate these Terms.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. Neighbour NL does not guarantee:

• Worker availability;
• Job completion;
• Quality of services;
• Suitability of Workers for any particular task;
• Continuous, uninterrupted operation of the Platform.

Neighbour NL does not provide liability insurance, workers' compensation coverage, vehicle insurance, or health benefits to independent service providers or customers. Workers and Customers are solely responsible for obtaining any insurance coverage they deem appropriate.

To the maximum extent permitted by applicable law, Neighbour NL's total liability arising from or related to your use of the Platform shall be limited to the amount of platform fees paid to Neighbour NL in connection with the applicable transaction.

In no event shall Neighbour NL be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, personal injury, or property damage.

This clause should be reviewed and customized by a lawyer qualified in Newfoundland and Labrador law.

You agree to indemnify, defend, and hold harmless Neighbour NL, its owners, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Platform;
• Your violation of these Terms;
• Your conduct in connection with any job posted or performed through the Platform;
• Any claim that your actions caused damage to a third party.

Neighbour NL reserves the right to suspend or terminate your account at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to other users, the Platform, or third parties.

Neighbour NL may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify users of material changes.

These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Newfoundland and Labrador.

For questions about these Terms, contact us at: [email protected]